Red Massala

Please see below our terms and conditions including returns & refunds policy.

Who We Are

www.redmassala.co.uk is operated by Hunger Down Spice Ltd, trading as Red Massala, registered in England and Wales company number 14304741. Registered address 60 Redland, Chippenham, SN14 0JB.

Order Times

Last orders are accepted at 15 minutes before closing, as displayed on our homepage. Please be aware that food preparation can take longer than usual on particularly busy days.

Promotions & Set Meals

Promotions are exclusive and cannot be used in conjunction with any other offers. Discount promotions requiring a minimum spend refer to the amount after promotoin is applied; for example "10% discount for orders of £15 or more" means the minimum spend is £16.70, so that the amount after discount is at least £15. Set meals are excluded from the value considered for qualifying for promotions.

Cigarettes & Alcohol

If you have arranged delivery of an order with any cigarettes or alcohol you must be prepared to prove you are at the legal age by providing a photographic ID including a picture of you and your date of birth. If you cannot provide ID we will not be able to supply you any items requiring ID. Acceptable forms of ID include:

• Driver’s License
• Passport

Delivery Policy

Provided you have placed a delivery order and have been given an order reference number (available in the confirmation e-mail) you can expect your delivery to be delivered to your door by one of our drivers.

If you have arranged your order to be sent ASAP (as soon as possible) you can expect delivery to happen as soon as the food has been prepared and our driver can get to you. This is approximately 45 minutes after you have placed the order, but may vary depending on demand.

If you have arranged for a particular slot you should expect your food to arrive at the pre-arranged time, plus or minus 15 minutes.

Returns Policy

Your order is prepared freshly at our premises just for you. As such we do not accept any returns of food or drink items. Please get in touch if you have any complaints or comments about your order by either calling 01249 461 888 or e-mail us at info@redmassala.co.uk. Please provide the date, order address, order reference number (if available) and a contact number for us to get back to you on.

Refund Policy

Under normal circumstance we cannot accept returns or provide a refund for items prepared.

However if there are some exceptional circumstance we may provide a refund or credit for your next order. Please get in touch if you have any complaints or comments about your order by either calling 01249 461 888 or e-mail us at info@redmassala.co.uk. Please provide the date, order address, order reference number (if available) and a contact number for us to get back to you on.

Cancellation Policy

Cancellation of any orders must be requested at least two hours before your order is due to be delivered. You must phone us to cancel an order on 01249 461 888 during our normal opening hours.